·       Course in English with an “operational” objective

We were responsible for teaching sales staff and drivers (at a level between Beginner and Elementary) in constant contact with users of a regional train service.

Their needs:

– To be able to understand requests and questions from foreign, non French-speaking, passengers.

– To be able to respond in basic and comprehensible English to passengers’ requests and/or questions.

Our teaching method:

Teaching-Coaching with one “specific operational” objective, which was to bring the participants to an operational level in English, by learning a data base of predefined vocabulary.